Last Updated: October 10, 2025
Thank you for shopping with Hillverra.
We are proud to offer free and reliable delivery across the United Kingdom and the United States.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
2. Shipping Coverage
We currently deliver nationwide across the UK and the USA, including mainland territories and most rural areas.
We do not ship outside the UK or USA at this time.
3. Delivery Time Estimates
| Region | Estimated Delivery Time | Carrier |
|---|---|---|
| United Kingdom | 3–7 business days | Royal Mail / DPD / Hermes |
| United States | 5–10 business days | USPS / UPS / FedEx |
Delivery times are estimates and may vary slightly depending on location and courier conditions.
4. Shipping Fees
All orders qualify for free standard shipping.
No additional charges or hidden fees will be applied at checkout.
5. Shipment Confirmation & Tracking
You will receive an email confirmation once your order has shipped, including a tracking number.
Tracking information typically becomes active within 24 hours.
6. Customs & Taxes
Orders shipped within the UK and USA are processed domestically, with all applicable VAT or sales tax included at checkout.
You will not be charged any additional customs fees.
7. Lost or Damaged Packages
If your package arrives damaged or does not arrive at all:
Contact us within 48 hours of delivery (or expected delivery date).
Provide your order number and any supporting photos (if applicable).
We will work with the carrier to resolve the issue and offer a replacement or refund where appropriate.
8. Incorrect Address Disclaimer
Please ensure your shipping details are accurate before placing your order.
Hillverra is not responsible for delays or non-delivery caused by incorrect addresses entered at checkout.
9. Contact Information
For any shipping-related inquiries, contact our support team:
Email: support@hillverra.com
UK Phone: +44 20 7946 0912
USA Phone: +1 (415) 555-0142
UK Office: 12 Baker Street, London W1U 3BW, United Kingdom
USA Office: 1200 Market Street, San Francisco, CA 94102, USA